Refund policy

Our role. HeavyHunt is a lead network that connects equipment buyers with independent dealers and specialists. Purchases, payment, delivery, and any returns are handled directly between the buyer and the selling dealer, under that dealer's own policies. HeavyHunt is not the seller and is not a party to those transactions. The terms below apply only to items purchased directly from HeavyHunt.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all original components, accessories, and documentation, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@heavyhunt.com. If your return is accepted, we will notify you in writing where to return the item and send you a return shipping label with instructions. Parts and merchandise may ship from different locations, so the return address depends on the item and will be provided when your return is approved. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@heavyhunt.com.

Damages and issues. Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items. Certain items cannot be returned, including custom or special-order equipment and parts, and hazardous materials such as flammable liquids or gases. Please get in touch if you have questions about your specific item. We also cannot accept returns on sale items or gift cards.

Exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period. If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with all original components and packaging, and you will need the receipt or proof of purchase.

Refunds. We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. It can take additional time for your bank or card company to post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@heavyhunt.com.