Question 1

What does verified intent mean on HeavyHunt?

Accepted Answer

Every buyer request on HeavyHunt includes a verified phone number, confirmed budget band, timeline, and delivery location before any dealer is contacted. Dealers receive confirmed, quote-ready requests. No anonymous inquiries reach the routing system.

Question 2

What happens if a dealer does not respond to my request?

Accepted Answer

For Exclusive requests, HeavyHunt AI Agent reroutes automatically if no compliant contact is made within the response window. Your request moves to the next qualified dealer without any action required from you. Every reroute is timestamped and logged.

Question 3

Do I need to know the exact model or spec to submit a request?

Accepted Answer

No. Match Me captures your true requirements through a guided interview. Tell HeavyHunt the equipment type, budget, timeline, and delivery location and the system finds the right match. Your request stays active even if a listing sells before you are contacted.

Question 4

Can I submit a request without knowing my exact budget?

Accepted Answer

Yes. HeavyHunt captures budget as a band rather than an exact number. You select a range that reflects your buying intent. This is enough for the system to qualify your request and route it to a dealer who can work within that range.

Question 5

What happens to my request if the listing I clicked is no longer available?

Accepted Answer

If you used Match Me your request is inventory agnostic and stays active regardless of whether a specific listing sells. If you used Get Details on a specific listing, HeavyHunt surfaces available alternatives that match your requirements so your request does not start over.

Question 6

How long does it take for a dealer to contact me after I submit a request?

Accepted Answer

The median time to first contact on HeavyHunt is under 20 minutes. For Exclusive requests, dealers must log a compliant attempt within the response window or the request reroutes automatically to the next qualified dealer.

Question 7

How does HeavyHunt choose which dealer receives a request?

Accepted Answer

Dealer score determines routing priority. Score is based on response time, SLA compliance history, disposition record, and close rate. The best performing dealers receive the highest value verified requests first. No paid placements. Performance controls access.

Question 8

How are dealers ranked and rewarded on HeavyHunt?

Accepted Answer

Dealers are scored on SLA compliance, disposition history, and close rate. High performing dealers earn Exclusive access, which means first rights on the highest value verified requests. Dealer score updates automatically after every DealerDeal and compounds over time.

Question 9

What is the difference between Core, Verified, and Exclusive DealerDeals?

Accepted Answer

Core is the base tier with no exclusivity. Verified adds budget, timeline, and delivery requirements for a more qualified request. Exclusive adds a time-bound response window with automatic reroute if no contact is made. Credit cost scales with tier and equipment value.

Question 10

What happens if I miss a response window as a dealer?

Accepted Answer

For Exclusive DealerDeals, missing the response window triggers an automatic reroute to the next dealer. Your credits are restored automatically. The miss is recorded and impacts your dealer score. Repeated misses reduce your routing priority and can affect Exclusive eligibility.

Question 11

How do dealer credits work on HeavyHunt?

Accepted Answer

Credits are purchased in prepaid bundles through your dealer account. Credits are debited when a DealerDeal is assigned to you. Cost scales with equipment value band and tier. Credits expire after 12 months with a 30 day warning. Credits are restored automatically if an Exclusive DealerDeal reroutes due to a missed SLA.

Question 12

What is a DealerDeal?

Accepted Answer

A DealerDeal is a verified buyer request that dealers must act on. It includes a verified phone number, confirmed requirements, an enforced response window, and a full audit trail. Every attempt, reroute, and outcome is timestamped and stored as an immutable record.

Question 13

How does HeavyHunt enforce dealer response windows?

Accepted Answer

HeavyHunt AI Agent runs timer-based enforcement on every DealerDeal. For Exclusive requests, if no compliant attempt is logged within the response window, the system reroutes automatically to the next qualified dealer. No manual intervention required. Every enforcement action is timestamped and auditable.

Question 14

What is HH Agent?

Accepted Answer

HH Agent is HeavyHunt's enforcement and routing system. It manages every DealerDeal lifecycle from assignment to disposition, runs response timers, triggers automatic reroutes, scores dealer performance, and stores an immutable audit trail for every transaction.

Question 15

How does HeavyHunt store and protect my request data?

Accepted Answer

Every request, attempt, reroute, and outcome is stored as an immutable timestamped record in HeavyHunt AI Agent's database. This audit trail is the single source of truth for every DealerDeal and is used to resolve any disputes between buyers and dealers.

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