For Exclusive requests, dealers must make contact within the response window or your request automatically moves to the next qualified dealer. You never have to follow up, chase anyone down, or start over.

Your request never stalls. If a dealer does not make contact within the response window, HeavyHunt automatically moves your request to the next qualified dealer. You do not need to do anything. The process continues until a dealer makes compliant contact, and every step is recorded so there is a full trail of what happened and when.

No. Match Me captures your true requirements through a guided interview. Tell HeavyHunt the equipment type, budget, timeline, and delivery location and the system finds the right match. Your request stays active even if a listing sells before you are contacted.

Yes. HeavyHunt captures budget as a band rather than an exact number. You select a range that reflects your buying intent. This is enough for the system to qualify your request and route it to a dealer who can work within that range.

It depends on how you submitted. If you used Match Me, your request is not tied to any specific listing — it stays active and continues matching regardless of inventory changes. If you submitted through a specific listing that sold, HeavyHunt surfaces alternative options that fit your original requirements. Either way your request does not start over.

Every buyer request on HeavyHunt includes a verified phone number, confirmed budget band, timeline, and delivery location before any dealer is contacted. Dealers receive confirmed, quote-ready requests. No anonymous inquiries reach the routing system.

Every request routed to you includes a verified phone number, confirmed equipment type, budget band, delivery location, and buying timeline. The buyer has already been qualified before you receive anything. You are not chasing anonymous inquiries or guessing at intent. You are contacting someone who has confirmed they are ready to buy and provided everything you need to have a real conversation.

Dealer score is based on response time, contact rate, and close rate. It updates automatically after every transaction. Dealers with high scores earn Exclusive access, which means first rights on the highest value requests in their category before any other dealer sees them. The dealers who respond fast and close consistently get the best requests. There is no shortcut and no paid placement, performance is the only variable.

Core requests include confirmed equipment type and buyer contact information. Verified requests add a confirmed budget band, delivery location, and buying timeline, giving you a more complete picture before you make contact. Exclusive requests include all of the above plus a time-bound response window — if you do not make contact within that window your credits are restored and the request moves on. Exclusive requests represent the highest intent buyers on the platform. Credit cost reflects the tier and equipment value band.

Dealer score is based on response time, contact rate, and close rate. It updates automatically after every transaction. Dealers with high scores earn Exclusive access, which means first rights on the highest value requests in their category before any other dealer sees them. The dealers who respond fast and close consistently get the best requests. There is no shortcut and no paid placement, performance is the only variable.

Missing a response window on an Exclusive DealerDeal means the request moves to the next dealer and your credits are restored automatically. You only pay for requests you had a genuine opportunity to close. The miss is recorded and affects your dealer score. Dealers who respond consistently earn higher scores and get first access to the best requests. The system is built to reward dealers who show up, not penalize dealers who occasionally miss.

Credits give you access to verified buyer requests. You purchase them in prepaid bundles through your dealer account and they are only debited when a request is assigned to you. For Exclusive DealerDeals, if the response window is missed your credits are automatically restored — you only pay for requests you had a real opportunity to close. Credits are valid for 12 months and you receive a 30 day notice before any expiry.

A DealerDeal is a verified buyer request that dealers must act on. It includes a verified phone number, confirmed requirements, an enforced response window, and a full audit trail. Every attempt, reroute, and outcome is timestamped and stored as an immutable record.

Every action on HeavyHunt — every contact attempt, reroute, and outcome — is stored as a timestamped record at the moment it happens. If there is ever a question about whether contact was made or when a request was routed, the record resolves it. There is no ambiguity and no room for conflicting accounts.

Every Exclusive DealerDeal has a fixed response window. If a dealer does not log a compliant contact attempt within that window, the system automatically reroutes the request to the next qualified dealer. No one has to police it, follow up, or file a complaint. The enforcement is built into every transaction. For buyers this means a request never sits unanswered. For dealers it means every request they receive is one they had a genuine opportunity to act on.

HH Agent is HeavyHunt's enforcement and routing system. It manages every DealerDeal lifecycle from assignment to disposition, runs response timers, triggers automatic reroutes, scores dealer performance, and stores an immutable audit trail for every transaction.

Every request, attempt, reroute, and outcome is stored as a timestamped record in HH Agent's database at the moment it happens. If there is ever a question about whether contact was made or when a request was routed, the record resolves it. There is no ambiguity and no room for conflicting accounts. The audit trail is the single source of truth for every DealerDeal.